We were just stunned at the language and tone used by Valentina. The booking was only for 2 adults and she would not be able to let the kids in the hotel. Fast forward a few weeks and we arrive at the hotel to be met with a stern check in person named Valentina who curtly told us that we could not check in with our kids. I was comfortable doing this since the hotel employee had confirned to me that the suite would be able to accommodate us. So I booked the Horizon suite and put in just the number of adults in the party - this is because the online system would not allow me to book the room putting in two adults and 3 kids for this suite. If they had said no (as did another hotel for one of their suites) I would have booked 2 rooms (which I did for the other hotel). The person I spoke with at the hotel prior to booking the Horizon suite confirmed that it would. Prior to booking this suite I had called the hotel to confirm that the two room suite which has two double beds and a sofa bef accommodate my family of 2 adults and 3 kids, two of whom are quite young. We had booked a Horizon suite at this hotel, one if the more expensive suites.
